We're sorry to hear you had a less than ideal experience with a Worker you connected with on GigSmart. We'd love to help, but first we need some more information. Please make sure your Shift meets the terms and requirements outlined below.
TERMS AND REQUIREMENTS:
The Goodwill form is only available for workers hired to complete Shift Gigs, it is not available on Full/Part-Time Positions or workers hired on Project Gigs.
You must end the Shift Gig for the Worker within 59 minutes of the Gig start time.
You must rate the Worker(s) 1 star.
You must submit your claim request by filling out the below form within 72 hours of ending your Shift Gig.
All refund requests are subject to approval.
Refunds will not be issued unless our Staffing Support team can successfully contact you.
We hold the right to discuss this matter with the Shift Gig Worker(s) you file claim(s) for.
You may only request two Shift Gig Worker refunds per month, up to $30 per Worker per hour per Gig.
To submit a goodwill request, please provide us with all of your details by filling out the following form: